Connectivity Issues Reported - China - Chinacom - China Mobile

Incident Report for Airalo Status

Resolved

This incident has been resolved.

Posted Nov 26, 2024 - 08:20 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 26, 2024 - 07:33 UTC

Investigating

We have received reports of non-connectivity issues affecting some of our users.

We are currently investigating these cases to determine whether this is an isolated case or if it is affecting more of our users. We understand how important uninterrupted service is for you and apologize for any inconvenience this may cause.

We will keep you updated on the progress of this issue. In the meantime, if you have any questions or need further assistance, please do not hesitate to contact our support team at support@airalo.com.

Thank you for your patience and understanding.

Posted Nov 25, 2024 - 16:30 UTC

This incident affected: Local eSIMs (Chinacom (China)).