We're pleased to inform you that the network service has been restored. To ensure a seamless connection, kindly restart your device. Once done, let us know the outcome. We sincerely apologize for any inconvenience this disruption may have caused and appreciate your patience and understanding throughout the process. If you require any further assistance, please feel free to reach out. We appreciate your understanding.
Posted Nov 27, 2024 - 09:42 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 25, 2024 - 15:45 UTC
Identified
Thank you for your patience.
We apologize for the ongoing issues affecting your eSIM connection.
After our investigation, we found that the country is experiencing heavy rains and thunderstorms, causing power outages, flooding, and connectivity problems across all networks. These issues are temporary and are expected to persist for the next week due to the weather conditions.
We will keep you updated as soon as we have new information. We appreciate your understanding.
If you have any questions, please don't hesitate to contact us.
Posted Nov 22, 2024 - 17:38 UTC
Investigating
We have received reports of non-connectivity issues affecting some of our users.
We are currently investigating these cases to determine whether this is an isolated case or if it is affecting more of our users. We understand how important uninterrupted service is for you and apologize for any inconvenience this may cause.
We will keep you updated on the progress of this issue. In the meantime, if you have any questions or need further assistance, please do not hesitate to contact our support team at support@airalo.com.
Thank you for your patience and understanding.
Posted Nov 20, 2024 - 15:19 UTC
This incident affected: Local eSIMs (Hot Telecom (Costa Rica)).